eSkills

Measure text-chat and email skills before you hire

As agents increasingly communicate with customers through text chat and email, you need to hire reps with more than just phone skills. That's why you need e.Skills™* — a realistic job simulation and employment test that measures a job candidate's ability to quickly and accurately respond to customers electronically.

With e.Skills, candidates react to calls and emails from "customers" with a variety of questions and issues, enter customer information, look up product information, and compose emails. Each concise candidate report provides you with important information you can use to make better hiring decisions, including

• Data entry speed and accuracy
• Email composition skills
• Typing/keyboarding speed and accuracy

If your call center agents need to do more than talk on the phone, e.Skills can help you select agents who can do it all.

_____
^*eSkills is a PC-based multimedia program; it is not administered via the Web.

Availability

Currently available in English and Spanish for use in the United States, Canada, and the Caribbean. Please contact us for a customized version if it is not already available in your country.

For more information contact us toll-free at 888-785-4672, or go to Request Information for a free consultation and demonstration.

eSkills is a trademark of Employment Technologies Corporation.

Learn how JobMatch can help you select new supervisors and team leaders with greater confidence.