Performance Skills Index
Measure success potential, receive training advice
The Performance Skills Index™ is two pre-employment tests in one. It helps improve call center operations by
- Identifying people with skills necessary to succeed in service or sales call centers
- Providing you with training advice based on each candidate's primary learning style
With this information, you can screen out clearly unqualified candidates and identify those who need extra
help preparing for work in your center. Equally important, each report explains a candidate's primary learning
style. You learn how to effectively train and develop each new hire and help them succeed. You also receive
interview questions to help you explore potential areas of concern, as well as tips for evaluating and rating
candidate responses.
A special option for insurance and financial services companies also predicts the candidate's ability to
pass life and health insurance, property/casualty insurance, and FINRA licensing exams. Now you can screen out or redirect candidates who are likely to fail their exams, and identify candidates who will need extra help preparing for them.
Availability
Currently available in the United States, Canada, and the Caribbean. Please contact us for a customized
version if it is not already available in your country.
For more information, contact us toll-free at 888-785-4672, or go to
Request Information for a free consultation and demonstration.
Learn how the Productivity Index employment test identifies
conscientious and reliable agents, improving market conduct.
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