Call Center Simulation
Preview call center job candidates while they preview the job
Call Center SimulationTM* is a multimedia test that uses the latest in computer simulation technology to
accurately pre-screen call center applicants. Call Center Simulation lets applicants actually "test drive" the call
center agent's job and experience what it is like to operate a call center workstation.
During the call center simulation applicants experience a series of in-bound customer calls similar to those handled
by call center agents on a daily basis. Applicants must demonstrate keyboard and navigation skills along with identifying
the most effective responses to call center service and sales situations.
Call Center Simulation provides the applicant with a realistic preview of the job and provides you with a realistic
preview of the applicant's abilities.
Call Center Simulation measures
- Ability to learn and apply procedures
- Ability to develop customer rapport
- Ability to discover customer needs
- Ability to problem-solve and respond to customer needs
- Sales orientation
- Teamwork
- Multitasking
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*Call Center Simulation is available in both Web-based and PC-based versions.
Availability
Currently available in the United States, Canada, and the Caribbean. Please contact us for a customized version if
it is not already available in your country.
For more information, contact us toll-free at 888-785-4672, or go to Request Information
for a free consultation and demonstration.
Call Center Simulation is a trademark of Employment Technologies Corporation.
Learn how CultureFit can help you reduce turnover by selecting people who fit
your work culture.
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