Performance Skills Index Earns Best of Show Award

Windsor, CT, June 28, 2007 — LIMRA's updated Performance Skills Index received a Best of Show award at the recent Call Center Demo and Conference in Dallas. Two capabilities designed to help agents achieve peak performance captured the attention of Call Center Magazine's editors.

First, each report now describes a candidate's learning styles and recommends how to more effectively train a candidate based on his or her learning styles.

Second, Performance Skills Index continues to offer a special option for call centers that service or sell insurance or securities: it predicts whether candidates will be able to pass required insurance and NASD licensing exams. This assessment helps financial services centers decide which candidates can meet this challenge.

"The agent of today — and the future — needs to be quick a learner who is adaptable to change," notes LIMRA's Malcolm McCulloch, Ph.D. "We have conducted extensive research to ensure that the Performance Skills Index helps call centers identify individuals with these abilities. We appreciate that Call Center Magazine's editors understand this challenge and how centers can address it during the hiring process."

For more information about Performance Skills Index, please contact Rhonda Giacomarra at 860-298-3951 or rgiacomarra@limra.com, or visit the product information page to view a sample report.