Training and Development Programs

It's no secret: Companies can gain competitive advantage by providing positive customer experiences and effective, supportive management. Our highly participatory training and development programs can help your managers, service representatives, and sales team improve their on-the-job performance. We provide customizable training options that blend best practices with practical takeaways that participants can readily apply on the job.

For Managers

• Managing in a Virtual World: Employees, job candidates, and companies are increasingly viewing remote and home-based work as standard operating procedure. Equip your managers with the skills and awareness they need to effectively manage virtual staff. Register online today!
• Managing and Training Across Generations: Every generation has a unique way of seeing and doing things. Help your managers address these differences in your workplace to achieve business objectives, including improving recruiting, retention, sales, service, and decision-making.

For Customer Service Reps

• Customer Service and the Bottom Line: Good customer service is the lifeblood of your business. Provide your reps with the skills and techniques they need to deliver extraordinary service, increase customer satisfaction and retention, and boost profits.
• Gaining Competitive Advantage With Baby Boomers and Retirees: The baby boomer and retiree markets are large, diverse, and often misunderstood. This program will help your reps understand their perceptions of boomers and retirees, avoid common missteps with these markets, and meet the unique needs of different market segments. View the following presentation to learn more about Connecting With Customers Over Age 50.
• Virtual Worker Survival Skills: Coming soon!

For Sales Reps

• Sales Effectiveness Programs: A lifetime of improved sales can start with just one day of training. "Selling With Style" is a half-day program that provides reps with specific techniques they can use to leverage their own selling style for better results in key steps of the sales process, from prospecting to closing sales. The program easily dovetails with "Sales Booster," a half-day program that will help your reps develop a more positive sales mindset, align this mindset with their sales objectives, and grow sales.
• Virtual Worker Survival Skills: Coming soon!

For more information, contact us at 888-785-4672 or assessment@limra.com.