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	Hiring Better Performers
»	Reducing Agent Turnover
	Reducing Hiring Costs

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The ROI of Reducing Agent Turnover

One of the primary benefits of effective employment testing practices is reduced turnover. This calculator estimates the potential ROI gained from tests such as CultureFit, which is specifically designed to reduce agent turnover.

Agents   representatives
The number of representatives in your call center.

Hires   new hires
The number of people your call center will hire this year.

Annual turnover rate   %
The percentage of your workforce that currently leaves each year.

Average time to fill   weeks
The average number of weeks required to fill a vacant position.

Value of performance   $  annually
The average annual value of an employee. This amount is typically 2 – 2.5 times annual pay.

Hiring cost   $  per hire
The average costs associated with hiring an agent, including time spent by recruiters and managers sourcing and screening candidates, the time and costs of training new hires, new-hire orientation, opportunity costs, etc. This amount is typically 75% - 150% of annual salary, depending on the complexity of the job.

Assessment cost   $  per candidate
The increased cost per candidate from the use of screening or employment tests.

Selection ratio   : 1
The number of candidates you currently assess to get one hire.

Reduction in turnover   %
The decrease in turnover that will result from the use of assessment tools.

For more information, contact us at 888-785-4672 or assessment@limra.com.