Connections Newsletter

Read and subscribe to Connections, our e-newsletter focusing on the people side of call center management. Read insightful articles on how to improve productivity and reduce hiring and training costs by improving agent recruiting and selection programs.

October/November 2009
"Preparing for the Turnover Wave," and more in this issue of Connections.

July/August 2009
"People First, Last, Always," and more.

May/June 2009
"Tips for Engaging Recruits Online," and more.

March/April 2009
"The Recruiting Methods Behind “March Madness," and more in this issue.

January/February 2009
Explore the article, "Identifying Successful Virtual Workers" and more, in this issue.

November/December 2008
Is It Time To Grow Your Virtual Workforce?